Return (Refund) Policy
Return Policy for Aria C. Art
1. Right of Withdrawal / Cooling-Off Period
Under EU law, as a consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods.
To do this, you must inform me in writing (email). Once you notify me of your decision, you have an additional 14 days to return the item.
2. Return Costs
You are responsible for the direct cost of returning the item, unless I have agreed to cover it.
3. Refund
Once I receive the returned goods (or proof they were returned), I will refund you within 14 days.
Refund doesn't includes the original standard delivery cost paid (if applicable).
4. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in all cases. According to EU law, exemptions include:
Goods that are custom-made or personalised
Goods that are clearly sealed for hygiene or health reasons once unsealed
Certain other types, depending on national law
5. Condition of Returned Goods
Please return items in their original condition (undamaged, with any packaging) when possible.
If the item is damaged due to your handling, I may reduce your refund proportionately.
6. How to Return
Email me at: [email protected] to start a return
Keep proof of postage (e.g., tracking number) until the refund is issued
7. If you have any questions, email me at [email protected].
Be sure to include:
Your order number
Name of the item
Reason for return
Reviews
There are no reviews yet.