Shipping, Refund & Returns

Shipping

Shipping arrangements are set and managed by each individual artist.

Before purchasing, buyers should review the shipping information shown on the artwork listing or during checkout.

Artists are responsible for packaging artwork appropriately and arranging delivery to the buyer.

If you have a question about delivery before placing an order, please contact the artist where a contact option is available.

International Orders

Orders delivered outside the artist's country may be subject to customs charges, import VAT, duties or other fees imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the buyer and are not included in the artwork or shipping price charged through Irish Artmart.

Returns & Change of Mind

Your cancellation and return rights can depend on whether the artist is selling as a trader and on the type of artwork purchased.

Purchases from a trader

Where you are purchasing as a consumer from an artist acting as a trader, you will generally have the right to cancel an online purchase within 14 days of receiving the artwork, subject to exceptions provided by law.

You should notify the artist clearly within the applicable cancellation period if you wish to cancel.

Where the right to cancel applies, the artwork should then be returned promptly and no later than 14 days after notifying the seller of the cancellation.

The buyer may be responsible for the direct cost of returning the artwork where they were informed of this before purchasing.

Artwork should be returned carefully packaged and in substantially the same condition in which it was received. Buyers should take particular care when repacking original artwork for return.

Commissioned or personalised artwork

The normal change-of-mind cancellation right may not apply to artwork that has been specifically commissioned, made to your individual specifications or clearly personalised for you.

This does not affect any rights you may have where commissioned artwork is faulty, damaged, misdescribed or otherwise does not conform to the agreed contract.

Private sellers

Where an artist is selling privately rather than acting as a trader, the statutory consumer rights that apply specifically to purchases from traders may not apply.

Any additional return arrangement offered by a private seller will be subject to the terms agreed between the buyer and seller.

Incorrect, Faulty or Misdescribed Artwork

If you receive an artwork that is materially different from the listing, incorrect, damaged or otherwise not as agreed, please contact the artist promptly.

Where applicable consumer law applies, artwork remains subject to the buyer's statutory rights where goods are damaged, faulty, misdescribed or otherwise do not conform to the contract.

An artist's own store policy does not remove any statutory rights that apply to a consumer.

Refunds

Where a refund is due, it will normally be handled in connection with the original Irish Artmart order and returned using the appropriate payment process.

The amount and timing of a refund will depend on the circumstances of the return and any applicable legal requirements.

Where a statutory cancellation right applies, the refund will include amounts required to be refunded under applicable consumer law.

Irish Artmart or the artist may wait until returned artwork has been received, or satisfactory evidence that it has been returned has been provided, where permitted by law.

Return Shipping

For a standard change-of-mind return where a statutory cancellation right applies, the buyer may be responsible for the direct cost of returning the artwork where this was made clear before purchase.

If an artwork is being returned because it is faulty, damaged, incorrect or otherwise does not conform to the contract, different rules may apply and the buyer's statutory rights remain unaffected.

Because original artwork can be fragile or valuable, buyers should use appropriate secure packaging and a suitable tracked and insured delivery method when returning an artwork.

Artist Responsibilities

Artists selling through Irish Artmart are responsible for:

• providing accurate artwork and shipping information;
• setting appropriate shipping charges;
• packaging artwork securely;
• dispatching orders within the stated or agreed timeframe;
• providing tracking information where appropriate;
• dealing reasonably with delivery and return enquiries; and
• complying with any consumer laws that apply to their sales.

Need Help?

For questions about the delivery, return, damage or refund of a particular artwork, please contact the artist connected with your order in the first instance.

If you are unable to resolve an order issue with the artist, you can contact Irish Artmart at [email protected] and we will assist where reasonably possible with the marketplace transaction.

Related Policies

For more information about purchasing and selling through Irish Artmart, please see:

• Terms & Conditions
• Privacy Policy
• Cookie Policy