Trim Castle Acrylic Landscape

Refund Policy

1. Refund Eligibility

1.1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 14 days of receiving the item.

We may request evidence, such as photographs, to assess the damage or defect.

1.2. Incorrect Item Received:

If you receive an incorrect item, please contact us within 14 days of receiving the product.

We may require you to return the incorrect item before processing the correct one.

1.3. Change of Mind:

We do not offer refunds for change of mind or buyer's remorse.

Please carefully review your order before completing the purchase.

2. Refund Process

2.1. Approval:

Refunds are subject to approval based on the eligibility criteria mentioned in Section 1.

We reserve the right to refuse a refund if the request is not in accordance with our policy.

2.2. Refund Method:

Approved refunds will be processed within 14 days.

Refunds will be issued using the original payment method.

3. Returns

3.1. Return Authorization:

Before returning any item, please contact us to obtain a Return Authorization.

Items returned without prior authorization may not be eligible for a refund.

3.2. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., damaged or incorrect item).

4. Contact Information

If you have any questions about our Refund Policy, please contact us at:

hampermania@gmail.com