Personalised art / commissions are not returnable.
It’s my goal to make sure that every client is 100% happy with their artwork purchase. In an effort to always keep clients happy, please contact me immediately upon delivery, should there be any issue with your new painting.
If for some reason, you are not happy with your painting or print, you may return it to me within 7 days of shipment receipt for an exchange, store credit, or a full refund. Refunds / exchanges will be issued once the artwork is received back to the studio, is inspected, and is seen to be in the same pristine condition that it was in when it departed the studio. Return shipping costs will be the responsibility of the buyer. Please note that this does not apply to custom/personalised artwork.
PERSONALISED / CUSTOM ARTWORK:
NOTE: images of pencil / guide sketches are sent out for approval prior to painting. Images of completed, custom paintings are sent out for approval prior to shipping. I do not accept cancellations, exchanges or returns on personalised / custom paintings and drawings. Custom made personalised artwork is non-refundable.
The following items can’t be returned or exchanged
• Custom or personalised orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
Please note that you are paying for my artistic expression of the reference photo you provide. Please familiarise yourself with my work so that you know exactly what to expect.
Equanimity Art by Mariza Halliday is not responsible for orders that have been lost or stolen once delivery has been verified and confirmed through shipping carrier tracking.